WHMCS Notify Extended!

Never hear “I didn’t get that email” again!

In today’s hectic world, email is effectively dead. Whether caught in ‘spam filters’, or just caught in RBLs (thank you , spammers), it’s rather difficult to ensure that your message was actually delivered to clients. As communication is key to any business, this is certainly costing your business money, daily.

Wouldn’t it be nice if there was a way to get your message to your clients without worrying that they didn’t receive it? A way to ensure that they chose the appropriate methods for them, and for you? A way where they could select their notification methods , easily?

Wouldn’t it be nice if you didn’t have to hear

I never got that email

from staff OR clients, ever again? If you were able to set reminders for tickets that haven’t been replied to, so that you can ensure clients get the timely support they deserve?

Enter WHMCS Notify Extended. With just a few minutes of configuration, you can do all of that, and so much more. Take a look through the features below, and as always, if you have any questions, please do contact us!

Notification Methods

The following notification methods are available. More are always under development, so check back frequently. Some of these are staff only, as noted

Method	Access	Method	Access
SMS	Staff and Clients	Slack	Staff Only
Telegram	Staff and Clients	Ryver	Staff Only
Pushover	Staff and Clients	Campfire	Staff Only
Pushbullet	Staff and Clients

SMS Providers: Twilio, Nexmo and BulkSMS (more on the way)

Admin Notifications

Some notifications are designed for administrivia only. These are sent to admin only rooms, and to admins who are marked to receive them

Domain Deleted
Order Deleted
Addon Deleted
Client Deleted
Service Deleted

Ticket Alerts

WHMCS Notify Extended can be configured to send out alerts to tickets easily

Notification	Access	Notification	Access
New Ticket	Staff	Staff Reply	Client
New Client Reply	Staff	Staff Assignment	Staff
Nags (reminders)	Staff	Ticket Notes	Staff
Department Change	Staff

Billing Notifications

Billing notifications are available for all clients , and staff

New Order
Fraud Order
Invoice Creation
Invoice Paid
Late Fees
Invoice Refunded
Invoice Overdue

Domain Notifications

Domain reminder notifications can be sent to clients (same time as invoices are sent)

Service Notifications

The following service notifications can be enabled for both client and staff

cancellation
service suspended
service unsuspended
service terminated

Us VS Them

Shortly after we released WHMCS Notify Extended, WHMCS released their own official notifications system. While we applaud their effort, realistically, it pales in comparison in our (very biased, of course) opinion. Here’s a pretty quick rundown of the differences

Feature	Us	Them
Customizable (expandable)	No	Yes
Programming Required	No	Yes
User Alerts (non staff/admin)	Yes	No
Slack	Yes	Yes
Hipchat *	Yes	Yes
SMS	Yes	No
Telegram	Yes	No
Campfire	Yes	No
Ryver	Yes	No

Hipchat has shut down it’s service entirely, and this is neither a benefit, nor a negative to either service. We will be removing this in a future version of WHMCS Notify Extended

Screenshots

Click on an image to view a full screen shot. Videos coming soon

Annual License

What is an annual license?

Annual licenses are good for one year. After this, you must pay a nominal fee (less than the original purchase price) if you wish to continue using the product, obtain support, or the latest downloads

Perpetual License

What is a perpetual license?

Perpetual licenses never require renewal. They are always active, will always have support and you’ll always have the latest downloads. These are the recommended licenses to purchase.