WHMCS Notify Extended!
Never hear “I didn’t get that email” again!
In today’s hectic world, email is effectively dead. Whether caught in ‘spam filters’, or just caught in RBLs (thank you , spammers), it’s rather difficult to ensure that your message was actually delivered to clients. As communication is key to any business, this is certainly costing your business money, daily.
Wouldn’t it be nice if there was a way to get your message to your clients without worrying that they didn’t receive it? A way to ensure that they chose the appropriate methods for them, and for you? A way where they could select their notification methods , easily?
Wouldn’t it be nice if you didn’t have to hear
I never got that email
from staff OR clients, ever again? If you were able to set reminders for tickets that haven’t been replied to, so that you can ensure clients get the timely support they deserve?
Enter WHMCS Notify Extended. With just a few minutes of configuration, you can do all of that, and so much more. Take a look through the features below, and as always, if you have any questions, please do contact us!
The following notification methods are available. More are always under development, so check back frequently. Some of these are staff only, as noted
Method | Access | Method | Access |
---|---|---|---|
SMS | Staff and Clients | Slack | Staff Only |
Telegram | Staff and Clients | Ryver | Staff Only |
Pushover | Staff and Clients | Campfire | Staff Only |
Pushbullet | Staff and Clients |
Some notifications are designed for administrivia only. These are sent to admin only rooms, and to admins who are marked to receive them
- Domain Deleted
- Order Deleted
- Addon Deleted
- Client Deleted
- Service Deleted
WHMCS Notify Extended can be configured to send out alerts to tickets easily
Notification | Access | Notification | Access |
---|---|---|---|
New Ticket | Staff | Staff Reply | Client |
New Client Reply | Staff | Staff Assignment | Staff |
Nags (reminders) | Staff | Ticket Notes | Staff |
Department Change | Staff |
Billing notifications are available for all clients , and staff
- New Order
- Fraud Order
- Invoice Creation
- Invoice Paid
- Late Fees
- Invoice Refunded
- Invoice Overdue
Domain reminder notifications can be sent to clients (same time as invoices are sent)
The following service notifications can be enabled for both client and staff
- cancellation
- service suspended
- service unsuspended
- service terminated
Us VS Them
Shortly after we released WHMCS Notify Extended, WHMCS released their own official notifications system. While we applaud their effort, realistically, it pales in comparison in our (very biased, of course) opinion. Here’s a pretty quick rundown of the differences
Feature | Us | Them |
---|---|---|
Customizable (expandable) | No | Yes |
Programming Required | No | Yes |
User Alerts (non staff/admin) | Yes | No |
Slack | Yes | Yes |
Hipchat * | Yes | Yes |
SMS | Yes | No |
Telegram | Yes | No |
Campfire | Yes | No |
Ryver | Yes | No |
- Hipchat has shut down it’s service entirely, and this is neither a benefit, nor a negative to either service. We will be removing this in a future version of WHMCS Notify Extended
Annual License
Annual LicenseWhat is an annual license?
Annual licenses are good for one year. After this, you must pay a nominal fee (less than the original purchase price) if you wish to continue using the product, obtain support, or the latest downloads
Perpetual License
Perpetual LicenseWhat is a perpetual license?
Perpetual licenses never require renewal. They are always active, will always have support and you’ll always have the latest downloads. These are the recommended licenses to purchase.
WHMCS Notify Extended - Annual
- License:Owned
- Support and Upgrades:Yearly Renewal
- Yearly Renewal:
- Owned:
WHMCS Notify Extended - Perpetual
- License:Owned
- Support and Upgrades:Always
- Yearly Renewal:
- Owned:
- License:
- Support and Upgrades:
- Yearly Renewal:
- Owned:
- License:Owned
- Support and Upgrades:Yearly Renewal
- Yearly Renewal:
- Owned:
- License:Owned
- Support and Upgrades:Always
- Yearly Renewal:
- Owned: