Our support policy is very simple:
Treat us like human beings, and you’ll get treated the same. Threaten us, attempt to defame us, launch a chargeback, or anything else, and your account will be immediately closed. No refunds will be issued, and we will report your transactions to the appropriate agencies for collections and fraud notification.

We’re here to help you. That’s what we do, we’re in the helping business. If you treat us with respect, you’ll get the same . If you come at us demanding something, you’ll get shut down. It’s just that simple.

All development projects require a $350 deposit before any work can begin.

Before this request is sent, we will obtain a full , concise detail of what you’re looking for, as well as an outline.

Once this has been obtained, we will provide you with an outline of what we will do, when we will do it by, and how we will do it.

All development projects will be encoded via ioncube on release

All development will be done on our own servers, approved by the client, then released upon final approval, payment, and encoding.

While we make every effort to provide fully workable modules and addons, sometimes additional extensions to server software will be required. We will install these for you, if you have administrator access, for a nominal fee.

If , for any reason your custom module does not work on your server, we will do everything possible to make it work.

Due to arrangements with certain clients, our hosting  accounts are for WHMCS and email use (billing / support related) only. You may not , at any time, install other software on your shared hosting account.

If for any reason, your account is reported to us as abusive, or spamming, we will immediately suspend this account. We maintain a zero-tolerance policy for these actions. If your account is suspended twice in a 30-day period, it will be cancelled and terminated, with no refund provided.

Our shared servers will have a maximum of 10 accounts per server on them, in order to provide you with smooth operations.

ALL payments are due within 72 hours of the due date. A reminder invoice will be sent to you 7 days in advance of this date which will include your payment due date.

• Any payment not received within 72 hours of your scheduled due date will result in suspension of your account.
•  Any account which has been suspended will require a $25 reactivation fee.
•  Any account which is 30 days overdue will automatically be sent to collections.
•  Any account sent to collections will have a 25% collections fee added to the final bill, AND a $25 administration fee.

To avoid any fees being charged to your account, please, simply pay your bill on time, or ensure that there are funds on the account when there should be. We’re more than flexible, if you find that you won’t have things available on time, just contact us at least 7 days in advance.

Returned/Chargeback Payments
If your payment for any reason is returned or charged back to us, your bill will be sent to a collection agency. You will automatically be charged $5 per day for every day that your bill was due, in addition to the collection agency fees (25%) and a $45 processing fee. Chargebacks are something we do not handle lightly, and we expect that you will do the same. We work for you, the best way possible.

For security and verification purposes, cancellation of services must come from the client area and be made within 72 hours of service renewal. We send out invoices a week in advance, in order to ensure proper notification. No exceptions will be made.

Cancellation may not be made or submitted via chat, social media, phone, or any other method. This may only be done via the client area itself .

If you do not cancel within the allotted time period (72 hours), your invoice will be charged as usual. No exceptions to this rule will be made

Our full and primary dedication is to our customers. We make every effort to resolve issues as quickly and efficiently as humanly possible. To that note, we have the following SLA policies in place:

Ticket Response Times
Our goal is an initial response within 1 hour of submission of ticket from a verified client. This will not be an automated response, but a response from a human. If the ticket falls outside of normal operating hours (CST), then we may be a bit delayed, but rest assured, we will get to this as soon as possible. Normal operating hours vary on a daily basis, but if your ticket is submitted between 9 am and 1am CST, you can usually expect we’ll respond within the hour.

Ticket Resolution Times
Our ticket resolution time will vary from case to case. Typically, we strive for 3 day resolution, at the very most. Sometimes, with more complex problems, that’s not possible, however we do everything we can to get your ticket resolved within that period of time

While we absolutely encourage reviews, positive or negative, we do require that all reviews of services and addons are validated. 

In order to ensure fair and reasonable reviews, the following will not be published

• Reviews from customers who were marked as 'fraud'
• Reviews from non-customers
• Reviews containing unprofessional or abusive language

We do ask that if you have a problem with your addon or service that you contact us via ticket so that we can work it out for you. Links are in our menu

All accounts and services which are suspended will be charged a $25 reactivation fee, no exceptions. This will be required before service is reactivated

We absolutely maintain multiple backups and make every effort to verify them. That being said, these are made and maintained on a best-effort basis. You are strongly encouraged to maintain a copy of your own backup and refresh it from time to time as well.

We make no guarantees about the usability, or availability of our best-effort backups. Again, while we make every effort to do so, it is on you to ensure that this is done

Storing backups in your shared account is not allowed.