There are quite a few staff alerts that can be configured.  These will go out to staff and admins

  1. New Ticket
  2. New Client Reply
  3. Nags (Reminders)
  4. Department Change
  5. Ticket Assignment
  6. Ticket Notes
  1. cancellation
  2. service suspended
  3. service unsuspended
  4. service terminated
  1. New Order
  2. Fraud Order
  3. Invoice Creation
  4. Invoice Paid
  5. Late Fees
  6. Invoice Refunded
  7. Invoice Overdue